3 Year Replacement Guarantee
3 Year Replacement Guarantee
Congratulations on spoiling yourself! Your new Allure Gold piece will not only make you feel like a million dollars, it also will gain you many
compliments and even in some cases, cause severe jealousy amongst your friends and family.
All Allure Gold jewellery is sold with a 3 Year Replacement Guarantee against tarnishing, discolouration or fading, subject to the terms and
conditions below. This Replacement Guarantee represents an additional guarantee to statutory consumer guarantees granted to you under
applicable consumer protection legislation.
To keep your new Allure Gold jewellery in a beautiful condition and to ensure you get the most out of it, we recommend following the simple
care instructions, which are on pages 3 to 4 in this guarantee booklet. These care instructions are not an exhaustive list; however sensible care
taken with your jewellery will ensure the longest life possible.
THIS 3 YEAR REPLACEMENT GUARANTEE IS LIMITED TO A MAXIMUM OF 3 REPLACEMENTS WITHIN 3 YEARS FROM DATE OF PURCHASE OF
ORIGINAL ITEM. ENGRAVING OR CUSTOMISING YOUR JEWELLERY IN ANY MANNER WILL VOID THIS REPLACEMENT GUARANTEE.
If you need to make a claim in respect of our 3 Year Replacement Guarantee, simply return the item in the following manner:
· with the completed original Allure Gold guarantee card;
· with a COPY of your purchase receipt;
· by way of a registered form of shipping (ensure you keep the tracking number at all times);
· in secure and protective packaging to prevent damage in transit; and
· to the following address:
Allure Gold
PO Box 8016
Carrum Downs.VIC 3201
Australia
Phone: 1300 Jewellery (1300 539 355)
We will replace the item with an exact item or an item of the same value (if the returned item is no longer available). Please do not include the
original receipt, or the gift box (if applicable) as it can be damaged easily in transit.
We will not be responsible for items lost or damaged in transit. All costs incurred on returning the item or items to Allure Gold will be your
responsibility. The cost of sending the replacement item or items to you will be the responsibility of Allure Gold.
Terms and conditions of our 3 Year Replacement Guarantee:
This 3 Year Replacement Guarantee:
(a) is valid for three (3) years commencing from the date of purchase of the original item;
(b) is limited to three (3) replacements of the original item for the duration of the 3 Year Replacement Guarantee;
(c) is limited only to replacement of items (both original and replacements) that are tarnished, discoloured or faded for reasons other than
one of the following:
(i) failure to follow our care instructions or guidelines set out in the care instructions (pages 3 to 4 of this guarantee booklet) or any
other leaflets, brochures or materials supplied with the original item;
(ii) accident, misuse, abuse, lack of reasonable care, tampering or attempted repair by a person not authorised by us;
(iii) damage during transportation or moving of the item by you or any other persons not authorised by us;
(d) will not apply if:
(i) the item has been customised to your personal requirements;
(ii) any engravings or marks has been made on the item; or
(iii) it is our opinion that paragraphs (a), (b) and/or (c) does not apply , or you have failed to follow our returns procedure set out
above.
Our liability arising in respect of a return made under this 3 Year Replacement Guarantee shall be limited to:
(a) the replacement of the item returned;
(b) the supply of items of equivalent value if the item returned is no longer available;
(c) the repair of the item; or
(d) the refund of an amount equivalent to the price paid by you for the item, or the recommended retail price of the item, whichever is
lower, if we are of the opinion that a replacement or repair of the item cannot be made by us.
DO NOT SEND THIS GUARANTEE BACK UNLESS THERE IS A PROBLEM WITH THE JEWELLERY
Care instructions:
All of Allure Gold jewellery is sold with a 3 Year Replacement Guarantee* against tarnishing, discolouration or fading.
To keep your new Allure Gold jewellery in beautiful new condition and to ensure you get the most out of it, we
recommend following these simple care instructions.
* Subject to terms and conditions - see the 3 Year Replacement Guarantee card.
Rose Gold
Rose Gold items are highly susceptible to oxidising. Rose Gold has a high Copper content, which gives the Gold the
Rose look. Given the item has a high content of Copper, it is the Copper which oxidises. Oxidising is caused by the
atmospheric elements coming into contact with the Copper, and is virtually impossible to avoid. If your Rose Gold
item is turning a black colour or even darkening this is the item oxidising. Giving the item a good firm polish with a
quality jewellery cloth will tend to remove most of the oxidising, and return the item to near new condition. If you
follow these instructions, your Rose Gold will continue to impress.
925 Sterling Silver
925 Sterling Silver is similar to Rose Gold in the fact that it can oxidise with time. If you follow the care instructions
with this finish also, you will get the most out of your beautiful piece.
All Finishes:
Frequently clean to maintain its lustre. This removes dust and grime that can cause scratching and oxidising of the
jewellery.
- Use a soft damp cloth and a quality jewellery cloth to dry.
- Use a quality jewellery cloth to polish.
- Do not use any jewellery cleaner or cleaning products.
- Do not use any abrasive materials on the jewellery (EG: scouring brush, steel wool,etc)
Kept clean and free from elements which can oxidise.
- Store your jewellery in a nice dry environment when not being worn to increase the life of your jewellery.
- When storing, make sure the piece is clean to avoid deterioration.
- Keep stored in the velvet jewellery bag that was supplied, or a jewellery box.
Remove your jewellery before
- Swimming
- Cleaning
- Exercising
- Doing the laundry
- Any other tasks where your jewellery could come into contact with chemicals or elements that oxidise.
Avoid any chemicals coming into contact with your jewellery. Chemicals can react with the finish of your Allure Gold
jewellery and will severely reduce the life expectancy of the jewellery.
Your new jewellery from Allure Gold should be cared for like the delicate piece of jewellery it is.
- Avoid situations where the jewellery can be damaged, scratched or possibly ruined.
- Wearing other jewellery next to your Allure Gold piece, this can lead to excessive wearing by rubbing.
If you have acidic skin you may find the acidity in your skin causes the jewellery to tarnish or fade rather quickly as a
result of frequent wear. Unfortunately, such reactions are beyond our control and if you have previously
experienced wearing layered or plated jewellery that tarnishes, fades or discolours quickly, we advise you to wear
your Allure Gold jewellery only on an “as needed” basis.
Allure Gold jewellery may eventually tarnish or fade as a result of frequent or excessive contact with
- acidic skin
- salt water
- chlorine
- detergent
- perspiration
- any chemicals.
Avoid touching Cubic Zirconia stones. The oils on your fingers can leave a film on the Cubic Zirconia and dull the
finish. Clean with a soft damp cloth and immediately dry with a quality jewellery cloth to drywill leave the finish of
the CZ at its best.
Discard any old, torn or dirty looking cloths you intend to use on your jewellery. By having a very small impurity (such
as even a very fine grain of dirt) will have disastrous effects on your jewellery finish. Store your cleaning cloths away
from any possible contamination from chemicals or other impurities.
This is not an exhaustive list of care instructions; however sensible care taken with your jewellery will ensure the
longest life possible.
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